Serving you at the utmost level of professionalism is our main objective while financing you. To help us provide the best services, please share any complaints and we will contact you.
A specialist team will contact you and the complaint will be processed within 10 working days of the receipt of the complaint and the required documents. We will contact you if the complaint requires a longer period of treatment.
All cases will be responded to within a maximum period of (30) working days from the date of delivery.
E-mail: complaints@tamweelcom.org
P.O. Box: 925715 Amman 11190 Jordan
Fax: 06 5354328
Contact us on: 065005959
Fill out the form through the tablet located across all Tamweelcom branches
Head Office location: Amman – Sweileh – Intersection of Jordan Standards and Metrology Org. - Al Rahmaniyah district – Khair Al Deen Al Maani St. – Jureisat Center 2 - Building No. 29
In case that our response did not satisfy you, you have the right to resort to the Central Bank of Jordan or to the Judiciary
The complainant has the right to submit a complaint to the central bank in the following cases:
Means of Communication at the Central Bank of Jordan:
E-mail: fcp@cbj.gov.jo
P.O. Box: 37 Amman 11118 Jordan
Contact us on: 064630301
Website: www.cbj.gov.jo
Fax: 064638889 Consumer Protection Fax 064602482
