Contact us

For any inquiries, suggestions or assistance, please feel free to contact our customer service center, we really appreciate your feedback since it is considered as a great value for our company:

Customer Service Line:

  • 065005959 - Your calls are welcome any day between 8:00am and 8:00pm
  • 065005959 - Your calls are welcome any day between 8:00am and 8:00pm

Head Office Line:

  • 065354336 - Your calls are welcome anytime between 8:30am and 4:30pm
  • 065354336 - Your calls are welcome anytime between 8:30am and 4:30pm

Email: info@tamweelcom.org

Your enquiries are important to us. By providing details about your business interests or suggestions we can direct your enquiry to our most relevant team member and they will contact you directly to provide the requested service and support.

Complaints and Feedback

Our Dear Customer,

Serving you at the utmost level of professionalism is our main objective while financing you.

To help us provide the best services, please share any comments, complaints or suggestions, or questions and we will contact you to answer your queries.

You can also submit your complaints through the following channels:

- Fill out the attached form and place it in the complaints box located across all Tamweelcom branches.

- Email: complaints@tamweelcom.org

- PO Box: 925715 Amman 11190 Jordan

- Fax: 065354328

- Contact us on toll free 080022920 or 065005959

- Contact us on toll free 080022920 or 065005959

- Visit our website and submit a complaint: www.tamweelcom.org

- Personal attendance: Amman - King Abdullah II Street – Al Muwasafat Wa Al Maqayees,  Kheirdine Maani street, Jureisat Center 2 No. 29

A specialist team will contact you within 10 days. The complaint will be processed within 10 working days of the receipt of the complaint and all the required documents. We will contact you if the complaint requires a longer period of treatment.

If our service outcome did not meet your expectations, you have the right to resort to the Central Bank of Jordan or to the judiciary.

Means of communication at the Central Bank:

Telephone: 064630301

Telephone: 064630301

Fax: 064638889

E-mail: info@cbj.gov.jo

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