Complains And Feedback

Our Dear Customer,

Serving you at the utmost level of professionalism is our main objective while financing you.

To help us provide the best services, please share any comments, complaints or suggestions, or questions and we will contact you to answer your queries.

You can also submit your complaints through the following channels:

- Fill out the form through the Tablet located across all Tamweelcom branches.

Email: complaints@tamweelcom.org

PO Box: 925715 Amman 11190 Jordan

Fax: 065354328

- Contact us on toll free 080022920 or 065005959

- Visit our website and submit a complaint: www.tamweelcom.org

- Personal attendance: Amman - King Abdullah II Street – Al Muwasafat Wa Al Maqayees,  Kheirdine Maani street, Jureisat Center 2 No. 29

A specialist team will contact you within 10 days. The complaint will be processed within 10 working days of the receipt of the complaint and all the required documents. We will contact you if the complaint requires a longer period of treatment.

If our service outcome did not meet your expectations, you have the right to resort to the Central Bank of Jordan or to the judiciary.

Means of communication at the Central Bank:

Telephone: 064630301

Fax: 064638889

Consumer Protection Fax: 064602482

E-mail: fcp@cbj.gov.jo